Legal & Care Guidelines

Terms & Conditions

The Appliance Guy Rentals — Last updated February 2026

Please read these terms carefully. By renting from us, you agree to follow these guidelines to keep your appliance in great condition and ensure a smooth rental experience for everyone.

1. Rental Agreement

By renting a washing machine from The Appliance Guy Rentals, you agree to the terms outlined in this document.
The appliance remains the property of The Appliance Guy Rentals at all times.
Rental agreements run on a rolling monthly basis and can be cancelled with 30 days written notice.
The renter is responsible for the safe keeping and proper use of the appliance during the rental period.
Any damage caused by misuse, neglect, or failure to follow care instructions will result in a charge to the renter. Repair or replacement costs will be assessed and invoiced accordingly.

2. Filter Maintenance (Required)

The pump filter must be cleaned every 1–3 months or more frequently if the machine is used heavily.
To clean the filter: locate the small access panel at the bottom front of the machine, place a towel and small bowl underneath, slowly unscrew the filter cap to drain residual water, remove and rinse the filter under running water, and refit securely.
Failure to clean the filter regularly can result in drainage issues, bad odours, and machine damage — any repair costs resulting from a blocked filter will be the responsibility of the renter.
The door seal (rubber gasket) must be wiped dry after every wash to prevent mould and mildew build-up.
The detergent drawer should be removed and rinsed monthly to prevent residue blockages.

3. Drum & Detergent Care

Only use detergent and fabric softener specifically designed for washing machines. Do not use washing up liquid or other household cleaners.
Do not overfill the detergent drawer — use the recommended amount as stated on the detergent packaging.
Run a 60°C drum clean cycle at least once per month using a washing machine cleaning tablet (e.g. Dettol Washing Machine Cleaner) to prevent bacteria and odour build-up.
Do not leave wet laundry sitting in the drum for extended periods, as this encourages mould growth.
Leave the door slightly ajar after each wash to allow the drum to air dry and prevent musty smells.

4. Ventilation & Placement

The washing machine must be installed in a well-ventilated area with adequate airflow around the unit.
Ensure there is at least 5cm of clearance behind the machine for the hose and ventilation.
The machine must not be placed in a location where it is exposed to freezing temperatures.
Do not stack items on top of the washing machine or obstruct the control panel.
The machine must remain on the level surface it was installed on. Do not attempt to move it without contacting us first.

5. Maintenance & Repairs

The Appliance Guy Rentals will cover all repairs due to mechanical or electrical faults at no cost to the renter.
Repairs caused by misuse, overloading, or failure to follow the maintenance schedule outlined here will be charged to the renter. Charges will reflect the cost of parts and labour.
Do not attempt to repair the machine yourself or allow an unauthorised third party to carry out repairs.
In the event of a fault, contact us within 48 hours. Do not continue to use a machine that is showing signs of malfunction.
We aim to respond to all repair requests within 2 business days.

6. Prohibited Uses

Do not wash items containing flammable materials, chemicals, or solvents.
Do not overload the drum beyond the machine's rated capacity (clearly labelled on the machine).
Do not wash rugs, mats with rubber backing, or large items not suitable for a domestic washing machine.
Do not use the machine if hoses appear damaged or water connections are loose — contact us immediately.
The machine must not be sublet, loaned, or used by anyone outside of the property it was installed at.

7. End of Rental

Upon cancellation, the machine must be made available for collection in a clean and undamaged condition.
Please ensure the filter is cleaned and the drum is empty prior to collection.
Any accessories provided (e.g. transit bolts, hoses) must be returned with the machine.
If the machine is returned in an unacceptable condition, a cleaning or damage fee may be applied.
We will arrange a convenient collection time within 7 days of the rental end date.

Questions about these terms?